Refund policy

Return and Refund Policy

Last updated: July 6, 2026

Return Window
You may request a return within 30 days after receiving your item.

Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, with tags and original packaging where applicable. You will also need proof of purchase.

How to Request a Return
To request a return, email abelmotlagae6@gmail.com with your order number, the item you wish to return, and the reason for the return. If your return is accepted, we will provide instructions on where to send the item.

Return Shipping Costs
Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. Items sent back without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, or if you received the wrong item. Include clear photos of the item and packaging where possible.

Refunds
After we receive and inspect your returned item, we will let you know whether the refund has been approved. If approved, the refund will be sent to your original payment method. Your bank or payment provider may take additional time to process the refund.

Non-Returnable Items
Some items may not be eligible for return due to hygiene, health, or safety reasons, including items that have been opened or used. Sale items may only be returned if they are damaged, defective, or incorrect, where allowed by law.

Questions
For questions about returns or refunds, contact abelmotlagae6@gmail.com.