Frequently Asked Questions

Can't find what you're looking for? Contact us at any time and we'll be happy to help.

Orders & Payments

How do I place an order?
Simply browse our store, add your favourite items to cart, and proceed to checkout. We accept all major credit/debit cards and other payment methods shown at checkout.

Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make a change. Once an order has been dispatched, we are unable to cancel it.

Will I receive an order confirmation?
Yes! A confirmation email will be sent to your inbox as soon as your order is placed. Please check your spam folder if you don't see it within a few minutes.

Shipping & Delivery

Where do you ship to?
We ship both locally and internationally. Available shipping destinations are shown at checkout.

How long does delivery take?
Delivery times vary depending on your location and the shipping option selected at checkout. Orders shipped from the United States typically arrive faster than those shipped from China Mainland. Estimated delivery times are shown at checkout.

How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. Use this to track your parcel through the carrier's website.

Do you offer free shipping?
Shipping costs and any free shipping thresholds are displayed at checkout. These may vary by product and destination.

Hair & Wigs

Are your wigs made from real human hair?
Yes. Our wigs are crafted from 100% Brazilian Remy human hair (≥98% real hair), offering a natural look, feel, and styling versatility.

Can I dye or heat-style the wigs?
Our wigs can be styled with heat tools. Dyeing is possible but please note that some styles are suitable for darker colours only — this is indicated in the product description. We recommend consulting a professional stylist for colour changes.

How do I care for my wig?
Gently detangle from ends to roots using a wide-tooth comb. Wash with sulphate-free shampoo and a deep conditioner. Air dry where possible and store on a wig stand when not in use.

What lace type is right for me?
A 4x4 lace closure offers a smaller parting area, ideal for a natural-looking part. A 13x4 lace frontal covers the full hairline and allows for more styling versatility. HD lace is virtually invisible against all skin tones.

Skin Oils & Nail Care

Are your skin oils suitable for sensitive skin?
Our skin oils are formulated with plant-based, natural ingredients. However, we recommend performing a patch test before full application if you have sensitive or reactive skin.

Are your products cruelty-free?
We are committed to offering clean, responsible beauty products. Please refer to individual product pages for specific certifications and ingredient information.

Wellness & Massage Tools

Are your massage devices safe to use?
Yes, our devices are designed for home use and include built-in safety features such as auto shut-off timers. Please read the included user guide before use. If you have a medical condition, consult your healthcare provider first.

Are the electric devices rechargeable?
Yes, most of our electric massage tools are USB rechargeable. Battery life and charging details are listed on each product page.

Returns & Refunds

What is your return policy?
Please refer to our Returns & Refund Policy page for full details on eligibility, timeframes, and the returns process.

My item arrived damaged or incorrect — what do I do?
We sincerely apologise for any inconvenience. Please contact us within 48 hours of delivery with your order number and a photo of the item, and we will resolve it promptly.